This answer will explain how to use the 123-reg.co.uk support site to find answers to all your 123-reg related questions.
What is the 123-reg support site?
123-reg Support provides the answers to hundreds of frequently asked 123-reg questions. It should be your first port of call whenever you have a problem or question relating to 123-reg.
You can use the support site to find the answers to all your 123-reg questions, brush up on your web knowledge, or submit a question directly to the 123-reg support team.
How do I use the 123-reg support site?
To use the site, simply type a question into the search box towards the top of this page and click on the "Search" button.
The system will find all the answers related to that question and display them in an ordered list.
If you can't find the answer to your question, click on "Ask a question".
Please note: In order to "Ask a question" you will need to be logged into your account.
How do I log into the site?
To search and browse the 123-reg support site you do not need to log in. But you will need to log in if you want to ask us a question. Here's how:
1
Click on the Log in link, towards the top right of the 123-reg Support page.
2
Type in your 123-reg Support username and password.
3
Click on the "Log in" button.
Tip: You can also log into the support area through your 123-reg control panel.
How do I submit a question?
1
Click on the "Ask a question" tab in the 123-reg support site.
2
Type the subject of your question into the box provided.
3
Select a category for your question, e.g. "Domains"
4
Type your domain name into the box provided. This will help us deal with your question faster.
5
Type your question into the box provided and add any relevant attachments.
6
Click on the "Next Step" button.
7
You will be presented with a selection of support articles that may answer your query, if they do not, please click on the "No" button. This will submit your query to our support team.
What now?
Your question will be submitted to our support team. You will receive an answer shortly. If you want to check the status of your question, just click on the "My Support" tab.
You will see all the questions you have sent to the 123-reg support team, along with their status.
If you find that your query has been resolved but your incident is still open, please use the relevant "Close Issue" button.
If you need to update your query, please click on the relevant question and scroll down to the bottom of the page. Here you will see a "Message" box, type your update into the box and click on the "Update Message" button. Your update will then be submitted to our support team.